Sunday, July 19, 2009

hate AT&T?

...you're not alone. that a company that large, when gifted with the best-selling mobile phone in history by their competition, can turn around and completely fail to support it and then continually commit customer-service suicide is unfathomable.

this techcrunch post hits every point of frustration for iphone owners (and, thanks to the halo effect, every other smartphone owner on their network) perfectly. i can attest to their many failures as there is a one-block dead zone outside my office in san francisco and i just did a complete restore on stephanie's iphone because she was only receiving texts and voicemails intermittently. it would have been nice if at&t had sent out some sort of notification that, in fact, their VM system was crapping out. no, wait... it would have been the MINIMUM LEVEL OF SERVICE EXPECTED. read the post, compare it to your own experience on AT&T and seriously consider this:
The iPhone will eventually be on Verizon, on Apple’s terms. It’s just a question of when.

If that’s by the end of next year, many of us will be happy campers. I don’t care what I have to pay to break an AT&T contract, I will do so in a heartbeat.
amen.

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